Can I cancel any time?
Short answer: Yes. Cancel from Billing via the Stripe customer portal; you keep access until the end of the paid period and there is no minimum term on monthly plans.
Yes. Monthly plans have no minimum term and you can cancel at any point from the Billing page in your dashboard, which opens the Stripe customer portal. You keep full access until the end of the period you have already paid for, and no further charges are taken.
A few details worth knowing:
- Monthly plans stop at the end of the current month. There is nothing to phone or email; the portal handles it.
- Annual plans are paid up front in exchange for two months free (ten months' price for twelve). Cancelling an annual plan stops renewal; access continues to the end of the year you paid for.
- During the 14-day trial, cancelling means nothing is charged.
- Downgrading rather than cancelling is also done in the portal. If you drop from Growth to Starter, prompt and competitor limits apply from the next billing period and you will be asked to choose which prompts to keep.
- Add-ons (+50 prompts, daily tracking) can be removed independently of the main plan.
What happens to your data: your history of visibility runs, audits and checklist progress stays available while the account is active and for a short grace period after cancellation, after which it is deleted under our retention policy. You can export PDF reports and the checklist as CSV before you go.
Enterprise agreements are the one exception, because they are negotiated contracts with custom terms, SLAs and a data processing agreement; the notice period is whatever the contract states.